Support

How can we help?

A real person reads every email. We usually reply within 2 business days, often much faster.

Something not working, a question about how Mann works, or feedback you want us to hear.

Data requests under the DPDP Act, questions about encryption, or anything about what we store.

Payment issues, refunds, or plan changes. Include the email on your account, never your card number.

Saw something in the community that shouldn't be there? Report it in-app, or email us directly.

Quick answers

Can the Mann team read my journal?: Not what’s stored: entries are encrypted on your device before they reach our servers, and we hold ciphertext. But when you ask for a reflection or use Go Deeper, the full text is processed in flight by our AI provider and never retained afterward. See the privacy & security page for exactly what’s stored versus processed this way.
How do I delete my account?: In the app: Profile → Delete account. Or without the app at mannjournal.app/delete-account. Deleted immediately and permanently.
I got a new phone. Why can’t I open old entries?: Your entries are unlocked by a key that lives only in your phone’s secure hardware, and we never receive a copy of it, so we have no way to move it for you. On Android, a new phone has no way to receive that key, so old entries stay locked, always. On iPhone it depends on how you restored: an encrypted local backup made through Finder or iTunes on a computer carries the key across, and entries open as normal, but the far more common iCloud Backup restore to a new phone does not carry it, so entries stay locked there too, the same as Android. Locked entries are shown as locked, never deleted, and once a key is truly gone there is no way for us to recover it either.
I forgot my password.: Use “Forgot password” on the sign-in screen, or email support@mannjournal.app from your account email and we’ll send a reset link.

Mann is a journaling tool, not a crisis service. If you or someone you know needs immediate support, please reach out: